Kronberg Warranty — 2 Years

Kronberg Zeitwerke

2-Year Warranty

Built to last. And we stand behind it — on the right terms.

What the warranty covers

Every Kronberg Zeitwerke watch comes with a 2-year warranty from the verified date of purchase. This warranty covers exclusively:

  • Manufacturing defects in the movement, case, or bracelet
  • Functional failures with no identifiable external cause
  • Movement stopping under normal conditions of use
  • Finishing defects provably present at the time of manufacture

What the warranty does not cover

The warranty is void, without exception, in the following cases:

  • Intentional damage or negligence — drops, scratches, impacts, or excessive pressure
  • Water exposure beyond the product's specifications (our watches are not certified for diving)
  • Unauthorized opening or modification of the watch by third parties
  • Normal wear of the crystal, bracelet, clasp, and coatings
  • Aesthetic damage from daily use (minor scratches, sweat oxidation, etc.)
  • Dead battery — battery replacement is not covered under warranty
  • Loss or theft of the product

Kronberg Zeitwerke reserves the right to refuse any warranty claim that, upon inspection, shows clear signs of misuse, deliberate damage, or unauthorized alteration. The assessment is conducted internally and our decision is final.

Returns — 30 days

We accept returns within 30 days of delivery, provided all of the following conditions are met:

  • The watch must be unused and in perfect condition
  • In the original packaging, with all included accessories
  • Accompanied by proof of purchase
  • The request must be submitted by email before sending the product back

We do not accept returns of used watches, even if the use was brief. A watch showing signs of wear — marks on the case back, bracelet, or crystal — is not eligible for return, regardless of when the request is made.

Return shipping costs are the customer's responsibility. Returns sent without prior approval will be refused and returned at the sender's expense.

How to activate your warranty or start a return

Email us at kontakt@kronbergzeitwerke.de with:

  • Your order number
  • A clear description of the issue or reason for return
  • Photos of the product (mandatory for all warranty claims)

We respond within 3 business days. Do not ship the product without prior confirmation from our team — unauthorized shipments will not be accepted.

This policy applies to all purchases made at kronbergzeitwerke.de. Kronberg Zeitwerke complies with applicable consumer protection legislation in the European Union. In the event of a conflict between this policy and applicable law, the law prevails.